Refund Policy

1 Introduction

This Refund Policy applies to subscription plans purchased for the WorkFace face recognition attendance application, developed and operated by CraftingHR ("we," "us," or "our").

We are committed to providing excellent service and value. If you are not satisfied with your purchase, we offer refunds under the conditions outlined in this policy.

2 Free Trial Policy

We offer a 7-day free trial to all new users, allowing you to fully explore WorkFace before making any payment commitment.

During the free trial, you have access to:

• Unlimited face registrations
• Unlimited attendance punches
• Webhook integrations
• Attendance reports and charts
• Full offline functionality

We encourage you to thoroughly test WorkFace during your free trial to ensure it meets your needs before subscribing.

3 Subscription Plans

WorkFace offers the following subscription plans:

All plans include the same features:

• Unlimited face registrations
• Unlimited attendance punches
• Webhook integrations
• Attendance reports and charts
• Offline-first, privacy-focused
• Priority support

4 Refund Eligibility

You may be eligible for a full refund under the following conditions:

Monthly and Annual Plans

• Refund requests must be made within 7 days of the original purchase date
• The app must not have been used to record attendance after the purchase
• No face registrations were created after the subscription started

Lifetime Plan

• Refund requests must be made within 14 days of the original purchase date
• The app must not have been used to record attendance after the purchase
• No face registrations were created after the subscription started

5 How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@craftinghr.com with the subject line "Refund Request"
2. Include the following information in your email:
   • Your Google account email used to sign in to WorkFace
   • Order/Transaction ID from your payment receipt
   • Date of purchase
   • Reason for the refund request (optional, but helpful for us to improve)
3. Our support team will review your request within 2-3 business days
4. You will receive a confirmation email once your refund is approved or if we need additional information

6 Non-Refundable Situations

Refunds will not be granted in the following situations:

• Past the refund window: Requests made after 7 days (Monthly/Annual) or 14 days (Lifetime) from the purchase date
• App usage: If attendance has been recorded or face registrations have been created after subscribing
• Change of mind after usage: Simply deciding not to continue after using the service
• Incompatibility not verified during trial: Device or environment compatibility issues that could have been identified during the free trial
• Promotional or discounted purchases: Special offers may have different refund terms, which will be communicated at the time of purchase
• Violation of Terms of Service: Accounts terminated due to policy violations

7 Refund Processing

All refunds are processed through Razorpay, our payment processor:

• Processing time: 5-10 business days after approval
• Refund method: Refunds will be credited to the original payment method
• Currency: Refunds are issued in Indian Rupees (INR)
• Bank processing: Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account

You will receive an email confirmation from Razorpay once your refund has been processed.

8 Cancellation Policy

You may cancel your subscription at any time:

Monthly and Annual Plans

• Cancellation takes effect at the end of your current billing period
• You will retain access to premium features until the subscription expires
• No partial refunds are provided for unused time after the refund window
• Your data remains on your device even after cancellation

Lifetime Plan

• Lifetime plans do not require cancellation as they do not renew
• Your lifetime access remains valid indefinitely

How to Cancel

To cancel your subscription:

1. Open the WorkFace app
2. Go to Settings > Subscription
3. Tap "Manage Subscription" or "Cancel Subscription"
4. Follow the prompts to complete cancellation

Alternatively, you can email support@craftinghr.com to request cancellation.

9 Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

• Email: support@craftinghr.com
• Website: craftinghr.com
• Business Name: CraftingHR